The aim of these fake emails is to prompt the customer to click a link included in the email to share your phone number and bank details." Phishing and smishing scams have been on the rise since lockdown We would never ask for payment for redelivery and advise out customers to be vigilant."įellow delivery firm Yodel is also warning its customers to be on the lookout.Īn online warning first posted in March reads: "There have been reports of emails being sent to customers pretending to be from parcel delivery companies. One from the courier service reads: "We're aware of an ongoing SMS phishing attempt claiming to be Hermes. Hermes has posted a number of warnings to customers on its social media channels reminding them to be aware of the circulating messages.
Text messages and emails posing as Royal Mail have also been circulating this year asking people to pay a fee in order to get a parcel delivered The message, which took phone users to a website to enter payment details and personal information, was thought to be the second from scammers posing to be from the postal service, following a fraudulent email that was also circulating earlier in the year.Ī similar style email pretending to be from delivery firm DPD - telling people their parcel delivery is on hold due to an incomplete address having been entered - has also been dropping into inboxes in recent months whilst mobile phone networks have been warning of a spate of fake messages pretending to be from DHL that ask people to track their parcel via a link which then downloads malicious software. In March The Chartered Trading Standards Institute warned about a text from criminals posing as Royal Mail which claimed a parcel was awaiting delivery but required an outstanding charge to be settled first. There has been a significant increase in these types of scams as growing numbers of people have had to rely on online shopping and deliveries during the pandemic. # As more people rely on internet shopping during the pandemic the number of scams is also thought to have increasedĪlongside fraudsters attempts to take the requested payment fee, the private information entered by unsuspecting users can also then be taken to commit further fraud. Smishing is the term given to fraudulent text messages which tell you there's a problem with either a bank account, order or delivery, with instructions to follow a link or call a number and make a payment in order to rectify the issue. The courier service is warning online shoppers to be on the lookout for the 'smishing' message, which sends people a text message to tell them they missed a delivery, which must be rebooked via a website link for an additional fee. A text claiming to be from Hermes, asking customers to pay a fee for their parcel's redelivery, is the latest fraudulent text believed to be circulating.
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